Terms & Conditions
Shipping and Handling
Sokol uses a reputable national courier to deliver our furniture right to your door.
Upon receipt of your payment, all items will be shipped within two business days unless otherwise specified on our website - see paragraph below.
Where dispatch date is provided for a particular product this is an estimate only. Sokol does not hold any responsibility for events that may occur resulting in a delayed dispatch date. Refunds for significant delays will be granted solely at the discretion of management.
Delivery time depends on your specific location, a notification email will be provided to you with full details of the delivery with arrival time, courier contact details and consignment note number.
All deliveries will take place during normal business hours Monday to Friday (9.00am - 5.00pm).
If you are not usually home during business hours, or are unable to accept delivery we suggest:-
- You have the item delivered directly to your place of work, or to a trusted neighbour/relative.
- Provide special instructions when ordering for a safe delivery place at your home (eg Garage, behind the front fence).
Warranty
We source our products from the most reputable companies who must adhere to our stringent quality procedured. All furniture carries a 12 (twelve) month warranty against core defects in production or materials. The warranty applies to normal domestic use only.
Payment Methods Accepted & Payment Policy
We accept payment by credit cards issued by Visa, Mastercard & Amex. We also accept direct deposit. It is the purchaser's responsibility to ensure all details are correct at time of transaction.
All payments are final and no refunds will be made after transaction has been processed.
Return of Items
In the circumstance where you are not satisfied with the quality or condition of our furniture you may return the items within seven (7) days for a full refund of the purchase price less shipping cost - no questions asked. Item must not be damaged and in original condition and must be returned in original packaging.
**** Please note that all shipping charges are non-refundable****.
Upon receipt of the item, a refund will be issued within three (3) business days.
Please do not return items personally as staff may not be able to assist. We only accept returns via courier (at purchaser's expense). The item(s) must be returned in their original packaging, in an unmarked and unused condition, unassembled to the following address:-
Sokol Designer Furniture
402 Heidelberg Road, Fairfield VIC 3078 Australia
Product Availability and Pricing
Caution is taken to ensure that all items displayed on our website (www.sokol.com.au) are in stock and available at the prices shown. We reserve the right to correct any errors that may be made by us in publishing these prices and availability.
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